From Fear to Relief: A Daughter’s Testimony

In this heartfelt account, Ms I. Basu, the daughter of one of our members, recounts how a frightening health emergency was averted by our team’s timely intervention.

Growing up, I enjoyed reading fiction, especially medical thrillers by Robin Cook, Arthur Hailey, and others. I want to share some recent incidents that made me feel like I had lived through one.
My brother and I are based overseas, while our parents, who are 81 and 77 years old, live in Kolkata. My mother-in-law is under the care of Support Elders and last year, on a recommendation from my husband, my parents became their members. In mid-2025, my mother suffered a stroke in one eye and began showing signs of Parkinsonism. Medication management gradually fell to a semi-literate household help. When I visited a month ago, she was extremely unwell. Around the same time, Ms S. Roy from Support Elders took over the total supervision of my parents’ medical needs.
A GP visit and blood tests revealed dangerously high renal markers requiring immediate ICU admission. The attending nephrologists warned us of a possibility of dialysis. I postponed my return trip and spent sleepless nights, scared beyond comprehension as I contemplated what lay ahead. While at the hospital, Ms Roy carefully reviewed all prescriptions and discovered that discontinued medicines were still being administered along with current ones, leading to an inadvertent overdose.
Fortunately, my mother recovered without dialysis and is now home. Ms Roy also identified discrepancies in my father’s medicines. We are already seeing positive changes in my parents' overall health and are hopeful of their further improvement. My brother and I now feel reassured knowing our parents are in capable, compassionate hands. If I could, I would write a novel with Ms Roy as the medical detective in place of Jack Stapleton.